Shipping & Returns
Susannah Ceramics is creating one of a kind handmade objects. Each piece will have slight variations and I hope you can celebrate those details. All sales are considered final, but if you are unsatisfied with your product, please contact me (firstname.lastname@example.org) so that I can ensure you have a positive experience.
I take great care to ship your pieces to you. Unfortunately I can't control the shipping process once the box has left my hands. If your piece arrives broken, contact me! I can give you your money back or send you a replacement piece. Please note that I will ask for a photo of the broken product. This helps me know that you are telling the truth as well as helps me pack boxes better in the future.